Calendar              Policies               FAQ              Waiver            Withdrawal Request

Calendar

 

Policies

double diapering

All children 3 and under, not yet toilet trained, or lacking control are legally required to wear two layers of swim diapers in the pool. These diapers must fit snuggly all the way around the waist and legs. At least one of these diapers must be a reusable swim diaper. Reusable diapers are available for purchase from our office.

Acclimation Period

We require that all beginners in private lessons take a minimum of 8 lessons to give them a basic comfort level in the water. Because learning to swim is a new experience, it can sometimes take students multiple lessons to adjust. Please allow for and expect this adjustment period.

Recurring Lessons

Recurring lessons are ongoing and billed automatically on the 1st of every month. We require a 4-lesson "Withdrawal Request" in order to permanently cease billing for recurring lessons. You will receive a confirmation email once your request has been processed.

Drop-in Lessons

Drop-in lessons are charged at the time they are booked and are limited to the specific lesson days and times agreed upon. Calendar days and times beyond those booked will not be reserved and are available to others on a first-come-first-serve basis.

Booking and Payment

New lesson bookings can be made via telephone or in person. Receipt of payment is required at the time the lessons are booked. Lessons are scheduled on a first-come-first-serve basis and no lesson time or schedule will be held without payment.

All students are required to have a valid Visa or Mastercard on file. Payment can be made with Cash or Check prior to the 1st of the month. We will charge all accounts with outstanding balances using the card on file on the 1st of every month. Please keep us informed of any changes to your card (e.g. expiration dates, replacement of canceled cards, etc.) as any declined charges will be assessed a $25 fee.

Registration Fees

An annual per-student registration fee of $30 is required for Private and Group lessons. Registration is valid for 12-months from the time of payment and covers all lessons scheduled with Swimkids. Parent-Tot classes do not require a registration fee.

Registration Fees may not be transferred from one student to another.

Other Fees

Any fees for declined credit cards, bounced checks, stop payment, etc. will be automatically added to your account and billed to you.

Refunds

All sales are final. We may credit customers SwimKids accounts if funds need to be reallocated, but do not offer refunds back to credit cards. We do our best to provide students and parents with the classes they need, at the time they prefer, but offer no guarantee of availability.

Canceling and Rescheduling Lessons

Please contact our office in-person or by phone to cancel and reschedule a lesson (Swimkids Office: 801.944.8811). Cancellation needs to be made 24 hours before the applicable lesson time to be eligible to reschedule a makeup lesson. Makeup lessons will not be offered for "day-of" cancellations. Students with multiple lessons must give notice for each individual lesson.

A $5.00 per 15–min "Rescheduling Fee" applies to all cancelled and rescheduled lessons. The fee may be waived for (1) 30-day advanced notice or (2) a minimum 24-hour sick notice. Contact us as soon as possible if you are going to miss a lesson.

Absences and Make-ups

Make-up lessons are only offered for lessons where notification of an absence is provided at least 24 hours in advance.

“No-Showing” for a lesson (not canceling and/or notifying SwimKids) is not eligible to be rescheduled.

Make-up lessons are subject to availability and will be scheduled no more than 3 days in advance. Click the blue "One Time Spots" in the calendar above to see available lesson times each day. Available times are updated at 7:00 PM each night for the following 3 days. Make-up lessons can only be booked over the phone.

Instructor Requests

SwimKids will make a good faith effort to schedule students with requested instructors. We reserve the right to use substitute instructors due to illness, absence, or otherwise. There are no refunds for classes with substitute instructors.

FAQ

Here are many of the questions our customers have asked in the past. If you don't see a question you need answered, just give us a call!

Lesson Questions

Can I get into the water with my child during their lesson?

We discourage parents from getting into the water with their child during their private lesson, because we find that it is much easier for the student to bond with the instructor if their parent/caregiver is not in the water. Parent-tot classes are designed for one parent to accompany their child.

How can I make-up a missed lesson or take extra lessons?

You have 30 days from the date you cancelled your lesson to schedule a Make-Up. To make up a missed lesson or take extra lessons; you can choose from our one time spots listed on our website. The list is updated at close each day for the next 3 days. We do not book make-ups more than 3 days in advance. If you see a lesson time that you want on our one-time spots calendar, call our office (the phones are on 24/7). Leave us a detailed message with the day and time you would like to book. We will call you back to confirm the spot and collect payment.

How do I cancel a recurring lesson spot?

Single lesson days and times can be cancelled by calling and notifying our office. Cancellation and Make-up policies apply. If you need to permanently cancel recurring lessons, a 4-lesson "Withdrawal Request" (found below) must be submitted. A request submitted with less than a 4-lesson notice will still be charged for the balance of lessons. Reducing lessons from two days per week to 1 day per week still requires submission of the "Withdrawal Request" for the day you with to cease attending in the appropriate time frame.

How many lessons will it take for my child to swim?

Since each individual child is so different, it is really hard for us to answer that question. What we can tell you is that with the focused one-on-one attention that we are able to provide, your child will swim when they feel comfortable and are ready.

How often do your sessions run?

With our year-round swimming options in Holladay and St. George, you are able to start lessons anytime we have an opening that fits your needs. Because most lessons are private, we can provide great scheduling flexibility to better serve your needs. Your child can attend once a week, or multiple times per week. In the summer from June-August we offer outdoor lessons at locations in Salt Lake and Utah Counties.

What can I do while my child is taking their lesson?

While your child is taking their lesson you can sit poolside and watch them, or if you need to you can visit our office. Your attention and encouragement will help your child feel your support. It is ok to bring other children who will not be swimming, but please keep them safe!

What do I need to bring to my lessons?

For your lessons you will want to bring swimsuits and towels for your swimmers, and shower essentials if you want to shower afterward. Your swimmer may also want to bring goggles, but we always have plenty to borrow if they do not have their own. Swimmers who wear diapers must be double diapered with one diaper being a reusable swim diaper with elastic at the waist and around both legs, you may also want to bring a swimsuit to go over their diaper, but this is not required.

What do I need to do before my first lesson and where do I go?

Once we have finalized your bookings, we will send you confirmations of the dates and times. The address to all of our pools with be automatically placed at the bottom of each email. Remember that all pools other than Holladay and St. George are at residential pools. Plan to arrive early for your first lesson to take care of any unexpected issues. Check in with the office at the main Holladay location. We do our best to run our lessons on time, and we find that students who are not rushed and have the opportunity to watch other swimmers before getting in typically do the best.

What if we can’t make a lesson?

If you are unable to attend a lesson, you can give us a 30-day notice to receive a free make up. Less than 30-days, but more than 1 day before you can pay a $5.00 rescheduling fee per 15-min lesson spot to schedule a make up. Whenever you know you will be missing a lesson, leave a message on our phones ( 24/7) 801.944.8811 so we can notify the instructor.

Why do you offer private lessons?

During a lesson, each student has the instructor's undivided attention for 15-30 minutes. This focused learning helps the child to quickly gain necessary swim skills. Private lessons allow the instructor to focus the learning on the skills the student is ready for at a pace that works for each student.

Waiver

Please read, fill out, and sign our waiver before arriving for your first lesson.

Withdrawal Request

If you need to cancel a recurring lesson spot, please fill out this form. If you have multiple spots that you need to cancel, please fill out the form for each spot. This ensures that we don't cancel spots that you wanted to keep.

Parent's Name *
Parent's Name
Child's Name *
Child's Name
Choose a day Monday - Saturday
Lesson Time *
Lesson Time
Date of Final Lesson *
Date of Final Lesson
Minimum 4-Lesson Notice
We are sad to see you go! Let us know why you're leaving, what you loved, and what we can do better.