Policies

double diapering

All children 3 and under, not yet toilet trained, or lacking control are legally required to wear two layers of swim diapers in the pool. These diapers must fit snuggly all the way around the waist and legs. At least one of these diapers must be a reusable swim diaper. Reusable diapers are available for purchase from our office.

Acclimation Period

We require that all beginners in private lessons take a minimum of 8 lessons to give them a basic comfort level in the water. Because learning to swim is a new experience, it can sometimes take students multiple lessons to adjust. Please allow for and expect this adjustment period.

Recurring Lessons

Recurring lessons are ongoing and billed automatically on the 1st of every month. We require a 4-lesson "Withdrawal Request" in order to permanently cease billing for recurring lessons. You will receive a confirmation email once your request has been processed.

Drop-in Lessons

Drop-in lessons are charged at the time they are booked and are limited to the specific lesson days and times agreed upon. Calendar days and times beyond those booked will not be reserved and are available to others on a first-come-first-serve basis.

Booking and Payment

New lesson bookings can be made via telephone or in person. Receipt of payment is required at the time of booking. Lessons are scheduled on a first-come-first-serve basis and no lesson time or schedule will be held without payment.

All students are required to have a valid Visa or Mastercard on file. Payment can be made with Cash or Check prior to the 1st of the month. We will charge all accounts with outstanding balances using the card on file on the 1st of every month. Please keep us informed of any changes to your card (e.g. expiration dates, replacement of canceled cards, etc.) as any declined charges will be assessed a $25 fee.

Registration Fees

An annual per-student registration fee of $30 is required for Private and Group lessons. Registration is valid for 12-months from the time of payment and covers all lessons scheduled with Swimkids. Parent-Tot classes do not require a registration fee.

Registration Fees may not be transferred from one student to another.

Other Fees

Any fees for declined credit cards, bounced checks, stop payment, etc. will be automatically added to your account and billed to you.

Refunds

All sales are final. We reserve the right to credit your account in the event funds need to be reallocated, but do not offer refunds. We will do our best to provide students and parents with the classes they need, at the time they prefer, but offer no guarantee of availability.

Canceling and Rescheduling Lessons

Please contact our office in-person or by phone to cancel and reschedule a lesson (Swimkids Office: 801.944.8811). Cancellation needs to be made 24 hours before the applicable lesson time to be eligible to reschedule a makeup lesson. A makeup lesson will not be offered for day-of cancellations. (If your student has classes on multiple days, i.e. Monday at 9:00 AM and Wednesday 11:00 AM, a notice for each lesson day is required.)

Rescheduling a lesson with proper 24-hour notice is subject to a $5.00 per 15–min rescheduling fee. The fee will be waived with a 30-day rescheduling notice or 24-hour sick notice. Please contact the office as soon as possible if you are going to miss a lesson.

Absences and Make-ups

A “No-Show” (i.e. no Cancellation and/or no notification) is not eligible to reschedule a make-up lesson.

Make-up lessons are available for students where notification of their absence is provided at least 24 hours prior to the applicable lesson

Makeup lessons are subject to availability and are only scheduled up to 3 days in advance. Click here to view our calendar of available make-up lesson times. The list will be updated at 7:00 PM each night for the following day. All reservations for make-up times are completed via phone. Please call and speak with us or leave a voice mail indicating the spot that you would like to fill. If it is still available we will call you back to confirm the spot and receive payment if necessary.

Instructor Requests

SwimKids will make a good faith effort to schedule students with requested instructors. We reserve the right to use substitute instructors due to illness, absence, or otherwise. There are no refunds for classes with substitute instructors.