VP of Customer Care

Experienced Leader Needed!

Do you enjoy working with people in a fast-paced, customer-oriented environment? Do you value healthy lifestyles and enjoy watching children learn and succeed? Come to work for SwimKids!

SwimKids is hiring a New VP of Customer Care!

We are a BUSY, FAST PACED business that is rapidly growing to accommodate increased demand for our proven curriculum, specializing in private, one-on-one swimming lessons. Our core values focus on helping individuals and families (customers and employees) lead healthy lifestyles and continually progress towards achieving goals.

Job perks include:

  • Socially and mentally engaging

  • Opportunities for growth within an expanding company

  • Continual training and mentoring to sharpen your skills

  • Opportunities to qualify for bonuses and raises

  • Recognition/prizes when you complete one of our “Core Value Projects”

The VP of Customer Care will oversee most of the day-to-day operations at SwimKids and lead the Back Office Manager as well as the Front Office Supervisors. He or she will be responsible for customer service, sales, inventory, and will assist the COO with supply chain management.

Primary responsibilities of the VP of Customer Care:

  • Hire, train, supervise Back Office Managers

  • Hire, train, supervise Front Office Managers

  • Maintain the operations side of the website (Fast Tracks, instructor photos, closure dates, keeping calendars current, addresses, etc)

  • Coordinate with the Facilities Maintenance Manager to keep all facilities bright and beautiful

  • Coordinate marketing and operations efforts

  • Lead monthly Customer Care meetings

  • Coordinate and lead events

  • Prepare for and stock new facilities

  • Prepare and launch Monthly Customer Newsletter

  • Report directly to the COO

The Job is Full-Time (average of 45 hours per week)

Base pay of $35,000-$45,000. The VP of Customer care is also eligible for bonuses, commissions, PTO and benefits.

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